Frequently Asked Questions
STARS is a comprehensive program customized for users' specific and unique needs. Because our system is custom-designed to automate and simplify your scheduling and training operations, you're bound to have questions about how STARS can work for you. Many of our other customers have asked the same questions. Browse through our most frequently asked questions; if you don't see the information you're looking for, contact us directly.
- What is STARS?
- What are the main functions provided by STARS?
- How does STARS help with long range planning?
- How does STARS help with reservations?
- What does STARS include to help your schedulers?
- What records are maintained in STARS, and how are they used?
- How does STARS help with communications?
- How is STARS supported?
- Is Technical Support available for STARS?
- Where can I get answers to question not listed?
What is STARS?
STARS is a resource management system – a set of software programs designed to help you manage the training resources more effectively.
What are the main functions provided by STARS?
STARS includes functions to help you with long range planning, reservations, scheduling, training record-keeping and communicating schedule information.
How does STARS help with long range planning?
STARS includes a Long Range Planner (LRP) that allows you to look at the impact of changing courses and classes offered, students trained and changes in critical resources such as instructors and simulators. The LRP calculates cost, revenue and profit for different training scenarios you might use, and includes powerful programs for optimizing your training plans.top
How does STARS help with reservations?
STARS includes reservations forms and processes customized to allow your marketing and sales staff to easily access information needed complete reservations quickly and efficiently.
What does STARS include to help your schedulers?
STARS includes 1) automated scheduling programs that build real-world schedules quickly and accurately and 2) a Visual Schedule Editor (VSE) that allows schedulers to quickly add, change and delete schedules using graphical displays and drag/drop functionality.
What records are maintained in STARS, and how are they used?
The STARS database includes complete client, customer, instructor, curriculum and resource records. Client and customer training performance histories and data are used to simplify the reservation process. Instructor data assures the scheduling programs will not build illegal or conflicting schedules, and helps the scheduler maintain instructor legality. Resource and curriculum data provides the basis for realistic schedules that use training assets optimally.top
How does STARS help with communications?
STARS' Interactive Voice Response system allows students, instructors and management to access current schedules ant any time – from any telephone. A full set of on-screen and printed reports provide additional information.
How is STARS supported?
STARS includes a full range of support services, including installation, documentation, training, technical support and periodic maintenance upgrades.
Is Technical Support available for STARS?
DLS Systems Technical Support staff provides fast, high-quality technical support. E-mail, telephone and other support can be provided to answer your questions. Typical contracts provide no-charge usability support during standard support hours.
Where can I get answers to question not listed?
Submit your question to us attop